An AI agent that confirms, answers and reschedules, plugged into any scheduling system.
The appointment agent installs into a customer’s own AWS account. It texts patients two days and one day before their visit, falls back to a voice call when text can’t reach them, and lets an AI agent answer questions, confirm, reschedule and hand off to staff.
Customer systems connect through a published connector contract with a certification suite, so a new scheduling system is a connector, not a fork.
See it running
AI appointment agent conversation
How the AI appointment agent handles a patient’s text: answering from the appointment record, confirming, rescheduling, refusing a prompt injection, and handing off to staff. Each step is labelled as observed in sandbox runs or designed and in development.
Outreach planner and dispatcher
Pick an appointment and see exactly when and how the platform reaches the patient: quiet hours, time zones, SMS versus voice, delivery failure fallback, and what happens when the appointment moves.
Connector certification
Any scheduling system can plug into the platform by implementing five operations. This is the certification suite run against a reference connector, passing, then failing on purpose.
What DocSpera AI Appointment Agent runs on
An AI agent that confirms, answers, reschedules and hands off, through a certified connector contract.
Bilingual two-way SMS and voice, reply understanding, reminders, consent and opt-out handling.
HL7 v2, FHIR R4, SFTP files, signed webhooks and partner APIs, normalized into one canonical event contract.