Concentra’s appointment scheduling and patient texting run on DocSpera.
Concentra runs DocSpera’s scheduling engine and staff scheduling interface. Its practice systems push appointments, centers and clinician shifts into the platform through a signed integration contract, and staff schedule from the real-time web app, which suggests the right clinician and time and warns about clashes.
Patients get bilingual text reminders. A reply of “no”, or a question the system can’t answer, becomes a live task for staff instead of a phone call. The next phase adds two-way AI texting, guardrailed self-rescheduling and telemed outreach.
One scheduling engine behind every Concentra offering
Concentra’s practice, referral and staffing systems push appointments, centers and shifts in through a signed integration contract.
Staff open the Scheduler from Concentra’s practice system with single sign-on, already in the context of the patient and visit, and book with suggested clinicians, times and clash warnings.
Every booked or moved appointment arms bilingual reminders, and replies are matched back to the right appointment.
A patient’s “no”, or a question the system can’t answer, becomes a live task for staff to rebook.
Reads open slots and reschedules through the connector contract, handing off to staff with context when needed.
Patients reschedule themselves within guardrails, and the new slot is written back to the engine automatically.
Published shifts and approved leave feed straight into the open slots patients can be booked into.
Video visits get confirmation, join links and no-show follow-up from the same engine.
Appointments, centers, clinician shifts and open slots, kept in sync in real time. Every other part of Concentra’s offering reads from and writes back to it.
See it running
Concentra Scheduler: patient scheduling
The scheduling interface on DocSpera’s scheduling engine, which Concentra staff use to book patients across 600+ centers. It shows real-time center and clinician schedules, suggested clinicians and times, and clash warnings. A reschedule queue is fed by patient text replies.
Two-way texting and self-reschedule
The next phase for Concentra: patients ask questions by text and get answers drawn only from their appointment, reschedule themselves within guardrails, and telemed outreach moves off a separate tool. Exceptions still land with a person.
Clinician availability
Shift templates, eligibility rules, pickups and leave approvals for clinicians across markets, feeding availability straight into patient scheduling.
Scheduler integration contract
The canonical, signed-webhook contract Concentra’s systems use to push appointments, centers and shifts into the platform. Browse the schemas or build a payload.
What Concentra runs on
HL7 v2, FHIR R4, SFTP files, signed webhooks and partner APIs, normalized into one canonical event contract.
Slots, suggested clinicians and times, continuity of care, clash detection and prioritization.
Bilingual two-way SMS and voice, reply understanding, reminders, consent and opt-out handling.
An AI agent that confirms, answers, reschedules and hands off, through a certified connector contract.
Anything automation can’t resolve becomes a task, routed and balanced across the team.
Event-driven web apps that update live as messages, tasks and schedules change.
Checklists, eligibility and guardrail rules, auto-invites and readiness gating per case.